Refund Policy
At The Star Jackets, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a straightforward refund process to ensure your experience with us remains positive.
Eligibility Criteria
To be eligible for a refund:
- Timeframe: Refund requests must be made within 30 days of the purchase date.
- Product Condition: Items must be unused, unworn, and in their original condition, including all original packaging and tags.
- Proof of Purchase: A valid receipt or order number is required.
Non-Refundable Items
The following items are not eligible for refunds:
- Gift Cards
- Final Sale Items
- Custom or Personalized Orders
- Downloadable Products
Refund Process
How to Request a Refund:
- Contact Us: Email us at info@thestarjackets.com or Send a message on Whatsapp +44 7878 763493 to initiate your refund request.
- Provide Details: Include your order number, the item(s) you wish to refund, and the reason for the refund.
- Receive Confirmation: We will review your request and provide a Return Merchandise Authorization (RMA) number along with return instructions.
- Return the Item: Ship the item back to us using a trackable shipping method. The RMA number must be included with your return.
Processing Time
- Inspection: Upon receiving your returned item, we will inspect it within 5 business days.
- Approval Notification: We will notify you via email regarding the approval or rejection of your refund.
- Issuance: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Refund Methods
Refunds will be issued to the original payment method used at the time of purchase. If this is not possible, a store credit will be provided.
Contact Information
For any questions regarding refunds:
- Email: info@thestarjackets.com
- Whatsapp: +44 7878 763493
FAQs
- Can I get a refund for a gift?
- Yes, items received as gifts can be refunded. A gift credit will be issued to the recipient.
- What if I haven’t received my refund?
- If you haven’t received a refund after 10 business days, please contact us for assistance.
