Return Policy

We want you to love your purchase. If you’re not completely satisfied, our easy return process ensures you can shop with confidence.

Return Eligibility

To qualify for a return:

• Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
• Packaging: Must include original packaging and any accessories.
• Timeframe: Return requests must be initiated within 30 days of delivery.

Return Timeframe

Items must be shipped back to us within 14 days after your return request is approved.

Return Process

How to Initiate a Return:

1. Submit a Request: Visit our Returns Page or email info@thestarjackets.com with your order details.
2. Receive Authorization: We will provide a Return Authorization Number (RAN) and detailed instructions.
3. Prepare the Package: Include the RAN inside the package.
4. Ship the Item: Use the prepaid shipping label we provide or choose a trackable shipping method at your expense.

Return Shipping Costs

• Domestic Returns: We offer free return shipping on domestic orders.
• International Returns: Customers are responsible for return shipping costs.

Exchanges and Store Credit

• Exchanges: Indicate the desired replacement item when initiating the return.
• Store Credit: Available upon request and issued once the return is processed.

Exceptions and Exclusions

• Non-Returnable Items: Gift cards, final sale items, and personalized products.
• Damaged or Defective Items: If you receive a damaged item, contact us within 48 hours of delivery for assistance.

FAQs

• How long does the return process take?
  Returns are processed within 5-7 business days after we receive your item.
• Can I return an item purchased on sale?
  Yes, unless the item is marked as “Final Sale.”