Shipping Policy
Order Processing and Shipping Times
The total estimated delivery time for all destinations is 9–12 business days, broken down as follows:
The shipping time (processing + delivery) typically ranges between 9–12 business days.
Our team processes orders Monday through Friday.
The order cut-off time is 05:00 PM (GMT) Greenwich Mean Time (London).
Orders placed before the 5:00 PM cut-off time are typically processed within 2-3 business days (often the same or the next business day).
Orders placed after the 5:00 PM cut-off time or on weekends/holidays will begin processing on the following business day.
Please note that the delivery timelines (e.g., 7-9 business days for Free Shipping) begin after your order has been processed and dispatched from our fulfillment partner.
Delivery Times
Estimated delivery times vary based on your location and selected shipping method. Please note that delivery times are estimates and not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on weight, dimensions, and destination. You can view the shipping cost before finalizing your purchase.
Free Shipping Thresholds
Enjoy free standard shipping on all orders.
International Shipping
We ship internationally to select countries. Delivery times and costs vary by destination.
- Customs Duties and Taxes: Customers are responsible for any customs duties or taxes imposed by their country.
- Restrictions: Certain products may have shipping restrictions due to international regulations.
Order Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number.
- Track Your Order: Visit our Order Tracking page and enter your tracking number.
Shipping Restrictions
Some products may have restrictions:
- Hazardous Materials: Items containing flammable materials may have shipping limitations.
- P.O. Boxes: Certain shipping methods may not deliver to P.O. boxes.
Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact Us: Notify us immediately at thestarjackets@gmail.com.
- Provide Details: Include your order number and any relevant information.
- Resolution: We’ll work with the carrier to resolve the issue promptly.
Shipping FAQs
For more detailed information, visit our FAQs.
Contact Information
For questions regarding these Terms:
- Email: thestarjackets@gmail.com
- Phone: +44 7360 516422
- Address: 7 Burgess Road, London E6 2BJ, United Kingdom
