Refund and Return Policy

At The Star Jackets, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’ve designed a simple and transparent Refund and Return Policy to ensure a seamless experience.

Eligibility Criteria

To qualify for a return or refund:

• Timeframe: You must initiate the request within 14 days of purchase/delivery.
• Condition: Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
• Proof of Purchase: A valid receipt or order number is required.
• Restocking Fee: There is no restocking for any products return.

Non-Returnable / Non-Refundable Items

We do not accept returns or refunds for:

• Gift cards
• Final sale items
• Custom or personalized orders
• Downloadable products

How to Initiate a Return or Refund

1. Contact Us:
   Email support@thestarjackets.com or message us on +44 7360 516422 to begin your request.
2. Provide Details:
   Share your order number, the item(s) you wish to return/refund, and the reason.
3. Receive Authorization:
   Once approved, we’ll send you a Return Authorization Number (RAN) or Return Merchandise Authorization (RMA) along with return instructions.
4. Ship the Item:
   Send the item back using a trackable shipping method. Include the RAN/RMA inside the package.

Processing Timeline

• Inspection: Returns are inspected within 5–7 business days of receiving the item.
• Approval Notification: You’ll be informed via email whether your return/refund is approved or rejected.
• Refund/Exchange Issuance: Approved refunds will be processed to the original payment method within 10 business days. If a refund to the original method isn’t possible, we’ll issue store credit.

Exchanges and Store Credit

• Exchanges: Let us know the item you’d like in exchange when initiating your return.
• Store Credit: Available upon request after the return is received and approved.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We’ll arrange a prompt replacement or refund.

FAQ’s

Q: What if I haven’t received my refund?
A: If it’s been over 10 business days, contact us for assistance.

Q: Can I return sale items?
A: Yes, unless marked “Final Sale”.

Q: How long do I have to ship the item after approval?
A: Items must be sent back within 14 days of return approval.

Contact Information

For questions regarding these Terms:

• Email: support@thestarjackets.com
• Phone: +44 7360 516422
• Address: 7 Burgess Road, London E6 2BJ, United Kingdom